Terms & Conditions
The Millinery Works are owned by Brian Thompson & Derek Rothera, and are committed to upholding high standards of practice in the sale of good quality antique furniture.
Terms of sale.
These items are antique and character marks can be seen due to the age. Items are purchased as seen on the photographs. Antiques can also come with odors due to age. Whilst we make every endeavour to point out if there is any serious damage, restorations etc. etc. we cannot cover every eventuality so if you have any questions please contact me via e-mail before purchase. In the unlikely event you are not happy with your purchase we will gladly issue a refund (excluding carriage costs), the item must be returned within 28 days of purchase in the same condition as it left us. The refund will be issued upon return arrival.
If you cancel your purchase (within the 28 days) before delivery a full refund will be issued excluding a 10% administration fee.
DELIVERIES: Our deliveries are usually two man delivery and we do insure the item to your door (please see the notes below on insurance) Please note that the delivery is only insured to curb side at your address but our drivers will assist you with the item into your home and assemble the piece if necessary. He will be driving to a very tight schedule, and it is beyond reasonable expectations to undertake any other tasks e.g. removing household doors and windows, or re-arranging furniture so please be ready, so that our driver can move swiftly on to his next delivery. We cannot be held responsible for any damage caused to any fixtures or fittings in your home so please ensure your carpets are covered to stop them from being marked and remove any obstacles such as pictures or furniture etc. If carrying large items in your home we cannot be held responsible for marking walls etc. Please make sure that you measure the space that the items have to fit into, as we cannot be held responsible for any damage caused to the piece getting them into awkward spaces (such as awkward staircases etc) delivery outside of our regular delivery run will incur extra charges.
INSURANCE: The insurance is at no extra charge and it commences when the item is purchased, and finishes when it is unloaded from our van at its destination. The insurance does not cover moving the item to or from the van at the delivery point. This remains the responsibility of the buyer even if a member of our staff is assisting at the time and the insurance is not for any other items in your home.
STORAGE: if you have had items in storage at our premises and the transaction is cancelled then we reserve the right to charge reasonable storage costs including packaging.
If using your own courier please ensure you have adequate insurance as we cannot be held responsible in any way for any damage caused when it leaves our premises. If you require any packaging for your own courier we do charge for the materials used.
If any restoration is completed on request by the purchaser, this work is non refundable. If you ask us to complete any restoration on a piece of furniture that we currently have for sale, that affects the original finish or design (re polishing, adapting to fit into spaces, changing handles, removing the original finish, adding additional fixed shelves etc.) then the piece is non refundable after the work is started.
If you have any questions regarding any item of antique furniture on our website, please do not hesitate to contact us at firstname.lastname@example.org or call on +44 (0) 207 359 2019 and we will gladly help with any enquiries.